FAQ
Frequently Asked Questions (FAQ)
Orders
Can I personalise my item?
Yes! Many of our products can be personalised with names, dates, photos or custom text. Simply follow the personalisation instructions on the product page before placing your order.
Can I change or cancel my order?
If your order hasn’t entered production or been dispatched, we’ll do our best to help. Please contact us as soon as possible after placing your order.
How do I know if my order has been received?
You’ll receive an order confirmation email shortly after your purchase. If you don’t see it, please check your spam or junk folder.
Delivery
How long will delivery take?
Delivery times vary depending on the product. Personalised items may take a little longer to produce before dispatch. Estimated delivery times are shown on each product page.
Do you deliver throughout the UK?
Yes, we deliver across the UK. Delivery options and costs will be shown at checkout.
Can I track my order?
Where tracking is available, you’ll receive tracking details once your order has been dispatched.
Returns & Refunds
Can I return an item?
Non-personalised items may be returned in accordance with our returns policy if they are unused and in their original condition.
Can I return personalised items?
As personalised products are made specifically for you, they cannot usually be returned unless they arrive damaged, faulty or incorrect.
What should I do if my item arrives damaged?
Please contact us as soon as possible with your order number and photographs of the item and packaging. We’ll work quickly to resolve the issue.
Products
Are your pet products suitable for all pets?
Please always read the product description and follow the manufacturer’s guidance to ensure the product is suitable for your pet.
Do you sell well-known pet brands?
Yes, we offer a selection of trusted pet products and accessories from recognised brands alongside unique items and personalised gifts.
Payments
What payment methods do you accept?
We accept major debit and credit cards, along with other payment methods available at checkout, including Klarna and Clearpay where eligible.
Customer Support
How can I contact you?
If you have any questions, we’re always happy to help. Simply use our Contact Us page or email us and we’ll respond as soon as possible.
Do you offer pet sitting services?
Yes! We also provide professional pet sitting services in selected local areas. Please visit our Pet Sitting page for more information about the services we offer.
Still Need Help?
If you can’t find the answer you’re looking for, please get in touch. We’re always happy to answer your questions and help you find the perfect product for you or your pet.